Website Terms & Conditions (Terms of Service)
Last updated: 14 August 2025
- We’re Reachoria (B2B data products and custom dataset services). We act as a Controller for our website, marketing and datasets we independently publish, and as a Processor when we build datasets to a client’s specification under contract.
- We collect business-context data (e.g., name, role, work email), technical/usage data (cookies, analytics), payment metadata via providers, support content, and publicly available B2B data compiled from legitimate sources.
- Legal bases include contract, legitimate interests, consent (e.g., lead magnets/marketing), and legal obligation.
- You have strong rights under UK/EU GDPR (access, erase, object, etc.) and, if you’re in the U.S., CCPA/CPRA rights (know, delete, correct, opt-out of sale/share, limit sensitive use, non-discrimination).
- We don’t sell personal information for money. If we ever use cross-context advertising, that may be a “share” under CPRA—you can opt out.
- International transfers use SCCs and the UK IDTA/Addendum, plus additionalsafeguards.
- You can exercise your rights by emailing privacy@reachoria.com. We respond within 1 month (GDPR) or 45 days (CPRA).
Company & Platform Details
- Trading Name: Reachoria
- Contact: support@reachoria.com
- Website: https://reachoria.com
- Data Processing Agreement (DPA): available on request
Educational Content / Not Legal Advice\ Any tutorials, templates, or examples wepublish are for information only and not legal advice. Please obtain your own legalcounsel where needed.
Who we are & scope
Trading name: Reachoria\ Website: https://reachoria.com\ Contact: privacy@reachoria.com
This Privacy Policy covers our website, lead magnets (including the “50-Lead Challenge” and the “Impossible ICP” quiz), marketing communications, dataset products (e.g., CSV/Notion/Airtable), custom dataset projects, and customer support channels.
Not legal advice. This policy explains how we handle personal data; it’s not a substitute for professional legal advice.
Definitions
- Personal data: Any information relating to an identified or identifiable person.
- Sensitive personal data (special categories): For example health, biometric, racial/ethnic origin, political opinions, religious beliefs, sexual orientation.
- Processing: Any operation on personal data (collecting, storing, using, disclosing, deleting).
- Controller: Decides purposes and means of processing personal data.
- Processor: Processes personal data on behalf of a controller.
1. Acceptance of Terms
By accessing or using our website, downloading or purchasing Dataset Products, or engaging us forcustom services, you agree to these Terms. If you do not agree, do not use our site or services.
We may update these Terms periodically. The effective date appears at the top. Material changes will besignposted on the site. Continued use after changes means you accept the updated Terms.
2. Eligibility & Business Use
Our site and services are intended solely for business and professional use and are not targeted at consumers. You confirm you are 18 years or older and are acting for a business, not as a consumer.
3. Accounts & Security
If we offer or require an account (on our site or via a third‑party platform), you must provide accurateinformation, keep credentials secure, and notify us promptly of any suspected breach. We may suspendor terminate access if we reasonably suspect misuse, breach of these Terms, or unlawful activity.
4. Purchases & Pricing
- Platform: Digital Dataset Products may be sold and delivered via our website or third‑party commerce providers; your order may also be governed by their terms, fees, and tax/VAT handling.
- Pricing: We may offer fixed pricing, Pay‑What‑You‑Want (PWYW), subscriptions/updates (if any), and coupons. Prices may change prospectively.
- Taxes: Taxes are handled per platform/jurisdiction; you are responsible for any applicable taxes not collected by the platform.
- Delivery: On successful purchase, access is typically provided immediately via the chosen platform.
- All Sales Final: Digital files are normally non‑refundable (except where required by law).
- Chargebacks/Disputes: Please contact us first to resolve issues. Unfounded chargebacks may result in account suspension and licence termination.
5. Custom Services (SOW)
Custom B2B data services (e.g., schema design → multi-source collection → enrichment → de-duplication → QA/verification) are delivered under a Statement of Work (SOW) that defines scope, deliverables, milestones, acceptance criteria, timelines, fees, and any special terms.
- Client Responsibilities: You must (a) provide lawful, non-infringing instructions; (b) warrant you have rights to all input data and materials; (c) provide timely access, feedback, and approvals; and (d) comply with applicable laws (especially outreach/privacy).
- Acceptance & Rework Window: Unless the SOW states otherwise, you have a 5 business-day acceptance window from delivery to identify material non-conformities against the SOW. We will use commercially reasonable efforts to remedy validated defects within a 10 business-day rework window.
- No Outcome Guarantee: We do not guarantee sales, replies, meetings, conversion rates, or other commercial outcomes.
- Beta/Alpha: Certain offerings may be in closed alpha or beta and may change or be withdrawn.
6. Change Control
Changes to scope (extras, new signals, new geographies, expanded seat counts, etc.) require a written change order (email suffices) that adjusts scope, timeline, and fees before we proceed.
7. Licence to Dataset Products (EULA)
When you purchase or obtain Dataset Products (e.g., CSV/Notion/Airtable files), you receive a non-exclusive, non-transferable, revocable licence to use the content internally within your business, subject to these Terms and any SOW.
Example (Internal Business Use): Your SDRs and analysts may ingest the dataset into your internal tools to identify and contact B2B prospects for your own offerings.
EULA at a Glance
Restrictions: You must not: (a) spam, harass, or discriminate unlawfully; (b) run consumer marketing campaigns using our B2B datasets; (c) ignore opt-outs; (d) breach UK PECR, CAN-SPAM, CASL, or similar laws; or (e) circumvent technical controls. You are solely responsible for how you use exported data (Controller role). Accuracy/freshness targets reflect commercially reasonable efforts (not guarantees).
8. Public-Source B2B Data Statement
Our datasets and services rely on lawful public sources such as public websites, corporate filings, directories, partner APIs, and other lawful sources. We seek to avoid sensitive categories, honour correction/opt-out requests, and process data in line with applicable law and our Privacy Policy. You, as Customer, are the Controller of your use of the data.
9. Prohibited Use (Website & Products)
You must not:
- Upload, transmit, or distribute malware or malicious code.
- Scrape areas of the site or third-party sites contrary to robots.txt or applicable ToS.
- Bypass or attempt to bypass access controls or rate limits.
- Infringe IP rights or use the site in a harmful, deceptive, or illegal manner.
- Use automated means to download or redistribute our products.
10. Intellectual Property
All intellectual property in our site, brand assets, templates, Dataset Products, and service methodologies remains owned by us (or our licensors). Except for the EULA licence granted above, no rights are granted by implication or otherwise.
User Content (e.g., testimonials/reviews): By submitting content to us (e.g., via forms or email), you grant us a worldwide, non-exclusive, royalty-free licence to use, reproduce, and display it for marketing and service improvement, subject to your rights to withdraw consent where applicable and our Privacy Policy.
11. Third-Party Services
Our offerings may involve third-party services such as commerce/fulfilment platforms, analytics, email providers, validators, and payment processors. Your use of those services is subject to their terms and policies; we are not responsible for their outages, availability, or changes.
12. Privacy & Cookies
Our Privacy Policy explains how we collect and process personal data and our use of cookies. Please review it carefully. Your use of the site and services signifies consent to the Privacy Policy and any cookie preferences configured there.
13. Warranties & Disclaimers
- As-Is: The site, Dataset Products, and services are provided “as is” and “as available.”
- No Universal Accuracy: We strive for accuracy and freshness, but datasets are derived from public and third- party sources and may contain errors or become outdated.
- Availability: We do not warrant uninterrupted or error-free operation.
- No Professional Advice: Tutorials, templates, and examples are educational only and not legal advice.
14. Limitation of Liability
To the extent permitted by law:
- Cap: Our aggregate liability for all claims arising out of or relating to these Terms, the site, Dataset Products, and services shall not exceed the fees you paid to us in the 12 months before the event giving rise to liability.
- Exclusions: We are not liable for any indirect, consequential, incidental, exemplary, or special damages, or for lost profits, lost revenue, loss of goodwill, or loss of data.
- Carve-outs: Nothing excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.
15. Indemnities
You agree to indemnify, defend, and hold harmless Reachoria from and against claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of: (a) your unlawful use of datasets or outreach; (b) infringement caused by your inputs, instructions, or materials; (c) breach of the EULA or outreach/compliance rules; or (d) misuse of the site or Dataset Products.
16. DMCA / IP Complaints
If you believe material on our site infringes your copyright or other rights, please email support@reachoria.com with:
- Identification of the material and its location; 2) a statement of rights ownership or authority; 3) your contact details; and 4) a statement in good faith that the use is not authorised. For US claims, we process notices consistent with the DMCA. For UK claims, we follow “notice-and-takedown” under applicable UK law. We may remove content and, where appropriate, notify the user and/or accept counter-notices.
17. Termination
We may suspend or terminate access to the site or licences if you materially breach these Terms, misuse the site or Dataset Products, or we are required to by law. On termination, your EULA licence ends, and you must cease use and delete copies of Dataset Products (except as required by law to retain). Clauses intended to survive (e.g., IP, confidentiality, EULA restrictions, limitation of liability, indemnities) will survive.
18. Governing Law; Disputes
These Terms and any non-contractual obligations are governed by the laws of England & Wales. The courts of England & Wales have exclusive jurisdiction, except we may seek injunctive or equitable relief in any forum. Consumers’ mandatory rights (if any apply) are unaffected.
19. Force Majeure
Neither party is liable for delay or failure caused by events beyond reasonable control (e.g., internet or hosting failures, strikes, epidemics, governmental actions, war, natural disasters). The affected party will notify the other and resume performance as soon as reasonably practicable.
20. Assignment & Subcontracting
We may subcontract service components (remaining responsible for our obligations) and may assign these Terms in connection with a reorganisation, merger, or sale. You may not assign or transfer your rights or obligations without our prior written consent (not unreasonably withheld).
21. Entire Agreement; Severability; No Waiver
These Terms, any SOW, any DPA, and any applicable platform terms constitute the entire agreement for the subject matter and supersede prior discussions. If any provision is found unlawful or unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver. Order of precedence: Signed SOW/DPA (most specific) → these Terms → applicable platform terms (to the extent they do not conflict with a signed SOW/DPA).
22. Contact
Questions about these Terms or legal notices: support@reachoria.com
23. Regional Addenda
We may publish regional addenda (e.g., for US state laws) that supplement these Terms in those jurisdictions.